Service Commitment

Our Service Commitment to our clients

In our communications, we shall:

• Reply to letters where necessary as speedily as possible
• Attempt to deal with telephone calls immediately
• Respond to all routine telephone messages within 24 hours if possible

Our advice

Uncertainties about the cost of proceedings, the time scale involved, the risk and consequences of failure are often major concerns for many potential clients. Our policy is to address these issues at the outset.

Upon first being consulted we shall write to you to:

• Confirm your instructions
• Summarise the advice we have given to you at our meeting
• Indicate what action should be taken
• Outline the time scale involved
• Explain how our costs are calculated
• Advise you about your options for funding the claim
• Advise you about insurance cover against your opponents’ legal costs
• Tell you what steps you need to take